
Patriots Airguns LLC Terms and Conditions
*ALL GUN SALES ARE FINAL*
You must be 18 years old to purchase on our on-line store.
You are responsible to determine that no laws or regulations prohibit your purchase or possession of airgun or optics products and that there are no other reasons that you cannot legally purchase or possess the product.
We do not ship to PO boxes.
There are areas to which Patriots Airguns cannot ship airguns or other products. Certain states and municipalities have established certain limitations, and Patriots Airguns reserves the right not to ship particular products to certain locations. If we determine a product is going to be leaving the country we reserve the right to cancel any orders.
We cannot ship airguns to the following locations:
* States: Delaware, New Jersey, Illinois, Rhode Island, District of Columbia
* Cities: Boroughs of New York, Philadelphia
How do I order a product that is restricted in my area? It’s simple! Use an alternate shipping address to a nearby unrestricted area. Remember, it’s up to you to know the laws in your city and state where you plan to use the item. Normally our customers who live in restricted shipping areas will have the item shipped to an unrestricted address. For example, you could have us ship your package to a friend or relative’s address outside our restricted shipping areas. Please be aware that it is up to you to get the proper permits (if applicable) to own and use restricted items in your area. You may also be able to have restricted items shipped directly to you, via your local Federal Firearms Licensed (FFL) dealer. This will involve a separate fee imposed by the dealer, which Patriots Airguns will not be responsible for and we can not include it in the cost of the order. Fees will sometimes vary greatly between dealers, so contact more than one if possible. Please locate a firearms dealer who is willing to accept a transfer (i.e., your order), as Patriots Airguns does NOT maintain any type of list, then give us a call at 1-414-235-3608 for further details on how to proceed. Please note that Patriots Airguns is NOT firearms dealer, a small number of dealers will only accept transfers from another FFL dealer. We, unfortunately, will not be able to ship your order directly to a restricted location if this is the case. If you have an alternate address for delivery, simply put that address in the shipping address field during checkout, and make sure you provide the correct billing address and phone number for verification. Also, provide us with a valid email address during checkout.
International Shipping Terms and Condition
Patriots Airguns currently does not ship internationally.
Terms and Conditions for Preordered Items:
Preordered items will ship as soon as possible. If you ordered both in-stock and marked back ordered products we will typically wait to ship everything together. If you would like us to ship the in-stock items first, please call us at 1-414-235-3608. Additional shipping fees may apply.
Fulfillment Terms and Conditions
Our goal is to fulfill your order as fast as possible. Below are our minimum expectations for orders. Fulfillment is everything up until the label is put on the box and the carrier picks it up.
In-Stock Guns and Accessories (no services) – 3-5 business days
Guns with services (scope mounting/sight-in/tuning) – 3-5 business days
We almost always are faster than these times, but sometimes we get big shipments of guns and quality is our number one priority. Please be patient with us!
Shipping Terms and Conditions
No matter what shipping option is selected (Standard, Priority or Express) the above fulfillment times do not change. The shipping (once the carrier has the package) will be faster with Priority or Express selections.
FedEx Ground (US): 1–5 business-days in the contiguous 48 states; 3–7 to Alaska and Hawaii
FedEx Express: 1-4 business days. Only lower 48 states.
USPS Priority: 1-3 business days
Patriots Airguns Return Policy
*ALL AIRGUN SALES ARE FINAL*
You have 48-hours from receiving your order to report any missing items or physical damage. Please test all your products to make sure they are functioning correctly as soon as possible. We have a 15-day return policy, returns of product must be defective and the refund will be issued in the form of a store credit.
Airguns: We will allow a return of any defective airgun for a store credit refund up to 15-days of delivery. After the 15-day window refunds are still possible, but will require a restocking fee.
If a refund is requested with the gun being in working condition a minimum 40% restocking fee will be assessed and charged.
Patriots Airguns will closely inspect any defective guns that are returned. In the case of customer tampering, incorrect tuning or use we reserve the right to withhold a percentage of the refund.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 40% restocking fee.
*PayPal has stopped refunding processing fees to customers (11/20/2019).
Airgun Warranty Policy:
Most manufacturers do have at least a 1-year warranty on their airguns. Patriots Airguns is an authorized service center for the Evanix airguns we sell. Typically if an airgun needs service it will be returned directly to Patriots Airguns. In some cases we may have you send it to the manufacturer for repair.
Patriots Airguns will cover the shipping cost both ways for warranty work up to 90-days from purchase. After 90-days the customer is responsible for the shipping cost to send the gun in (one-way) and we will cover the return cost after repair.
Please remember that PCP airguns are highly technical products with many moving parts, seals, etc. that will need maintenance over time. There are certain o-rings and parts that are not covered under warranty, but considered routine maintenance (breech o-rings for example).
Due to the complexity of these products there are many times that incorrect use can cause issues. These type of issues can be evaluated and would not be covered under warranty (installing aftermarket power kit parts for example or incorrect tuning).
*Defectiveness includes leaking guns, physical damage, misfiring, non-functioning and abnormal performance. What is defective may be up to interpretation. Patriots Airguns reserves the right to determine if a product is truly defective before issuing a refund.
Accuracy: No airgun manufacturers that we sell have accuracy guarantees.
Optics Terms and Conditions:
All optic warranty related issues will be worked with the manufacturer directly. Almost all the optics we sell have a limited lifetime warranty. We have a 15-day return policy and any refunds will be issued in the form of store credit.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 30% restocking fee.
Please note the reason for your return on a copy of your original invoice and include with your securely packaged items to the following address:
Patriots Airguns
14201 W. Glendale Drive New Berlin, WI 53151
If you have any questions or concerns, please contact us at 1-414-235-3608
Because of the nature of the products that Patriots Airguns supplies, we must perform an extensive validation of orders. This may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, cardholder information and cardholder authorization.
* Fraudulent orders will be prosecuted to the full extent of the law.
* Price and availability are subject to change without notice. However, we do our best to provide our customers with up-to-date and error free product information. In the event that there is a pricing glitch or mistake, Patriots Airguns is not obligated to honor pricing mistakes. If you place an order and it is found to contain a pricing error we will contact you by email or phone to inform you that your order can’t be fulfilled. Your credit card will not be charged.
* We reserve the right to speak to only the card holder. If a fraudulent order is suspected we will wish to speak with the card holder and a phone number must be given to us. The cardholder can not call us.
Order tracking and shipping information is available after an order that has been confirmed, billed to the customer and shipped.